The heart of the home
Returns & Exchanges
We accept returns on most items within 10 business of delivery date of order for exchange or refund. Please email hi@luxeprovisions.com for a return authorization.
All returned items must be unused and in new condition with operating and assembly instructions and/or paperwork that was included in original packaging and any tags still attached. Returns that are damaged, soiled or altered may not be accepted and will be sent back to the customer at their expense.
Any custom orders, all furniture, bedding, towels, vintage items, artwork, books, lighting, apothecary, candles and sale items are Final Sale.
Final Sale means the specified merchandise is not eligible for any returns or exchanges.
If items arrive defective, damaged or soiled, please contact hi@luxeprovisions.com within two days of delivery and forward photographs of damaged item in original packaging and shipping container.
If you believe you received the incorrect item, please contact hi@luxeprovisions.com and forward photograph of incorrect item.
All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking, as we cannot be held responsible for lost or damaged products. Please allow 7 days for your return to be processed.
General
Hospitality/Business pricing cannot be combined with other discount codes and can only be used at time of checkout.
Gift cards can be purchased. Gift cards are delivered by email and contain instructions to redeem at checkout.
Please note, some of our products are vintage. Vintage items are all one of a kind and vary. Our vintage items are thoroughly inspected and meet our aesthetic and quality controls. Condition is as is and is already reflected in price.
Care Instructions
Please refer to product descriptions for care instructions. With soft goods/textiles, when in doubt, dry clean or contact us at hi@luxeprovisions.com